Thanks to the Southern MD Regional Library Association for hosting the YALSA Institute “A Beginner’s Guide to Teens in Libraries” on Tuesday April 6, 2010!
Slides, notes and handouts from the session follow; all resources are bookmarked at http://www.delicious.com/informationgoddess29/beginners.
Slides: MD Who YA/Why YA/How YA
Handouts:
Agenda
Search Institute’s Developmental Assets
Brain Tip Sheet
Collection Development on a Shoestring
Notes:
One Thing We ❤ About Teens
- Potential
- Enthusiasm (3)
- Freedom of thought
- Humor (2)
- Informality = response & openess
- Creativity
- Energy
- Willingness to share
- Volunteer contribution
- Variety of pursuit of web 2.0 (we chase)
- Culture
- Fun
- All about me
- Keeps me young
- Different fashions
- Idealistic
- Smart
- Like better no
- Leave behind
One Thing We Hope To Get Out of This Workshop
- How to make use of teens
- New services
- Twitter/Facebook
- Small branch applications
- Dealing with no resources
- Understanding
- Connection
- Help in what they need (we have it!)
- Behavior (us vs. them)
- RA/booktalking
- Connect/feel at ease
- General knowledge
- Titles!
- Book group
- Get more in the door
- Tell us what they want
- Get them involved
- School visit /service
- Ideas from colleagues
Good Customer Service is Contagious
- Call by name
- Anticipate needs
- Solve problems
- All points are service points
- Ask “Have I completely solved your problem?”
- Remember repeat customers
- Surprise people
- Have a calming effect
- Focus on customer
- Exceed expectations
- Go above & beyond
- Conduct an exit interview
- Make exceptions to rules
- Share expertise
Collection Development Tricks to Connect Teens with Books
- ID interests/gaps
- Utilize current trends
- Displays near computers
- Keep up to date
- Actively involve
- Surveys (with food reward)
- Variety of edu/rec services to diverse group
- Whole library access/choices
Program Resources
Pop Goes the Library http://www.popgoesthelibrary.com
See YA Around http://www.cplrmh.com/
Powerpoint Jeopardy http://www.cplrmh.com/JeopardyGames.html
Pop Culture Ideas:
Fear Factor Program http://www.popgoesthelibrary.com/2005/03/fear-factor-friday-recipes.html
Minute to Win It Games http://www.nbc.com/minute-to-win-it/how-to/
MTV Library Game Show “Silent Library” http://www.mtv.com/shows/silent_library/series.jhtml
Space Resources
Library Zones at Oak Park Library (featured on Tame the Web)
http://tametheweb.com/2007/12/ttw_mailbox_zones_at_oak_park.html
Kim Bolan, Teen Facilities Expert
http://indielibrarian.blogspot.com/
Information Goddess Consulting 